User Content Submission Agreement - australianmemoirs.com

User Content Submission Agreement – Australian Memoirs™

Last updated: 1 July 2025

This User Content Submission Agreement (“Agreement”) establishes the comprehensive legal framework governing all content submissions to Australian Memoirs™, operated by New Quiet Empire Pty Ltd (ABN [Insert ABN]). This Agreement applies to all content submitted through our website, SaaS memoir writing platform, mobile applications, AI writing assistants, professional memoir services, and all associated digital services.

Comprehensive Agreement Scope and Application

Content Categories Covered: This Agreement governs all forms of user-submitted content including:

Written Content:

Memoir narratives, personal stories, and family histories
Chapter drafts, story outlines, and writing notes
Voice-to-text transcriptions and dictated content
Comments, annotations, and editorial feedback
Personal reflections, memories, and life experiences

Media and Documentation:

Personal photographs, family pictures, and historical images
Audio recordings, voice memos, and interview recordings
Video content, home movies, and visual memories
Documents, letters, certificates, and personal papers
Genealogical records, family trees, and historical documentation

Platform Interaction Content:

Content created using AI writing assistance tools
Collaborative content shared with family members
Feedback and communications with professional services
Template customizations and structural modifications
Platform usage data and creative workflow information

Service Integration Content:

Materials provided for professional memoir writing services
Content submitted for DIY memoir editing assistance
Discovery session materials and consultation documentation
Professional service communications and project materials

User Content Ownership and Rights Protection

Comprehensive Ownership Preservation: You retain complete ownership and copyright protection for all original content you create or submit to Australian Memoirs™:

Protected User Rights:

Creative Ownership: Full copyright ownership of all original memoir narratives, personal stories, and creative expressions
Media Rights: Complete ownership of personal photographs, audio recordings, video content, and family documentation
Family Heritage Rights: Ownership of family stories, traditions, cultural narratives, and generational memories
Personal Expression Rights: Ownership of individual writing style, narrative voice, and creative memoir presentation
Commercial Rights: Full rights to publish, distribute, license, or commercialize memoir content in any format

Legal Protection Framework:

Copyright Act 1968 (Cth): Full protection under Australian copyright law for original creative works
Moral Rights Protection: Preservation of attribution rights and integrity of creative works
Family Privacy Rights: Protection of family member privacy and consent requirements
Cultural Heritage Rights: Respect for cultural traditions and indigenous storytelling rights
International Protection: Recognition of copyright protection in international jurisdictions

Ownership Exceptions and Clarifications: Ownership rights are subject to the following specific exceptions:

AI-Generated Content: Pure AI-generated text without human creativity may not qualify for copyright protection under current Australian law
Collaborative Works: Content created collaboratively with professional writers subject to specific written agreements
Template Modifications: Customizations of proprietary templates remain user-owned while template structure remains company property
Platform Tools Usage: Content created using platform tools remains user-owned while tools and software remain company property

Limited License Grant for Service Provision

Service-Enabling License Terms: By submitting content to Australian Memoirs™, you grant New Quiet Empire Pty Ltd a limited, specific license to process your content solely for service delivery:

Core Platform Services License:

Storage and Processing: Store, backup, synchronize, and process content for platform functionality and user access
Format Conversion: Convert content between formats (PDF, DOCX, EPUB) for export and compatibility purposes
Display and Interface: Display content within the platform interface for editing, organization, and user interaction
Collaboration Facilitation: Enable authorized family member access and collaborative memoir creation features
Technical Optimization: Optimize content for platform performance, search functionality, and user experience enhancement

AI Integration License:

AI Processing: Process content through AI services for writing assistance, grammar checking, and content enhancement
Prompt Generation: Analyze content to generate contextually relevant writing prompts and suggestions
Voice Transcription: Convert audio content to text using speech recognition technology
Content Analysis: Analyze content for readability, sentiment, and structural improvement recommendations
Privacy Protection: All AI processing conducted with privacy safeguards and content protection measures

Professional Services License:

Editorial Access: Provide authorized professional editors and writers access to content for commissioned services
Enhancement Services: Process content for professional editing, structure improvement, and quality enhancement
Publication Preparation: Format and prepare content for publication, printing, or distribution as requested
Collaborative Creation: Enable professional ghostwriters and editors to work with user content under service agreements
Quality Assurance: Review content for professional service standards and client satisfaction requirements

Important License Limitations:

No Ownership Transfer: License does not transfer ownership rights to New Quiet Empire Pty Ltd
Purpose Limitation: License limited strictly to providing requested services and platform functionality
User Control: Users maintain complete control over content usage, publication, and distribution decisions
Revocation Rights: License may be revoked by user through content deletion or service termination
No Public Use: No authorization for public display, marketing use, or commercial exploitation without explicit consent

Content Confidentiality and Privacy Protection

Comprehensive Confidentiality Framework: Australian Memoirs™ treats all user-submitted content with the highest level of confidentiality and privacy protection:

Access Control Measures:

Authorized Personnel Only: Content access limited to specifically authorized team members with legitimate business need
Role-Based Access: Different access levels based on service requirements and professional responsibilities
Professional Service Access: Editorial and writing professionals access content only for commissioned services
Technical Service Access: Technical staff access limited to platform maintenance and technical support requirements
Management Oversight: Senior management access for quality assurance and dispute resolution only

Privacy Protection Standards:

Encryption Requirements: All content encrypted in transit and at rest using industry-standard encryption protocols
Secure Storage: Content stored on secure, access-controlled servers with comprehensive backup protection
Geographic Controls: Primary data storage within Australia with international transfers subject to privacy safeguards
Retention Limits: Content retained only for duration necessary to provide services and meet legal obligations
Deletion Rights: User rights to request content deletion with secure removal from all systems and backups

Third-Party Service Provider Controls:

AI Service Providers: Strict data processing agreements with AI providers ensuring content privacy and protection
Cloud Infrastructure: Secure cloud storage providers with comprehensive security and privacy certifications
Professional Contractors: Independent editors and writers bound by confidentiality agreements and professional standards
Technical Vendors: All technical service providers subject to privacy and security requirements
Legal Compliance: All third-party access subject to privacy law compliance and contractual protections

Family Member and Collaboration Privacy:

Consent Requirements: Family member consent required for sharing personal information or family stories
Access Controls: Granular controls for family member access to collaborative memoir projects
Privacy Settings: User-controlled privacy settings for content sharing and collaboration features
Content Boundaries: Clear boundaries between personal content and shared family collaboration spaces
Dispute Resolution: Procedures for resolving family privacy disputes and content access conflicts

AI-Assisted Content and Intellectual Property Framework

Comprehensive AI Content Framework: Understanding the complex intellectual property implications of AI-assisted content creation:

AI Content Creation Process:

Human-AI Collaboration: AI provides suggestions and assistance while users retain creative control and decision-making authority
Content Enhancement: AI tools enhance user creativity rather than replacing human authorship and creative expression
Suggestion Review: All AI-generated suggestions subject to user review, modification, and approval before incorporation
Creative Input Required: Human creativity, judgment, and personal expression required for copyright protection
User Responsibility: Users responsible for evaluating appropriateness, accuracy, and quality of AI suggestions

Intellectual Property Rights in AI Content: Under current Australian intellectual property law:

Human Authorship Requirement: Copyright protection requires substantial human creativity and authorship
AI-Assisted Works: Content created with AI assistance may qualify for copyright protection when substantial human creativity is involved
Pure AI Generation: Content generated solely by AI without human creative input may not qualify for copyright protection
Collaborative Creation: User creativity in selecting, arranging, and modifying AI suggestions contributes to copyright protection
Personal Expression: User’s personal narrative voice and creative choices establish authorship and copyright ownership

AI Content Usage Rights:

User Control: Users maintain complete control over all AI-assisted content and incorporation decisions
Content Ownership: Users own all content they create using AI assistance, subject to copyright law requirements
Modification Rights: Full rights to modify, enhance, or reject AI-generated suggestions
Publication Rights: Complete rights to publish, distribute, or use AI-assisted memoir content
Attribution Responsibility: Users responsible for any required attribution or disclosure of AI assistance

AI Provider Integration:

Third-Party Processing: AI processing conducted through secure integrations with leading AI service providers
Privacy Protection: AI providers bound by strict data protection agreements preventing content retention or training use
Content Isolation: User content processed in isolation without contribution to public AI model training
Usage Logging: AI usage logged for quality improvement and service optimization purposes
Provider Standards: All AI providers meet enterprise security and privacy standards

Editorial Rights and Collaborative Service Framework

Professional Editorial Services: When users engage professional memoir writing or editing services, specific editorial rights and responsibilities apply:

Editorial Authority and Limitations:

Grammar and Style: Professional editors authorized to correct grammar, spelling, punctuation, and basic style issues
Structural Enhancement: Authority to suggest and implement structural improvements for narrative flow and readability
Clarity Improvements: Rights to enhance clarity, coherence, and overall memoir quality and presentation
Factual Verification: Authority to flag potential factual inconsistencies and suggest verification requirements
Format Standardization: Rights to apply professional formatting standards and publication requirements

Client Approval Requirements:

Substantive Changes: All significant narrative changes, content additions, or story modifications require explicit client approval
Creative Direction: Client maintains final authority over creative direction, story emphasis, and narrative approach
Content Inclusion: Client approval required for all content inclusion, exclusion, and organizational decisions
Style Choices: Client authority over writing style, tone, and personal voice preservation
Final Approval: Comprehensive client approval required before service completion and final delivery

Collaborative Content Creation:

Joint Authorship: Collaborative works between users and professional writers may result in joint authorship arrangements
Service Agreements: Specific authorship and ownership terms detailed in individual professional service agreements
Credit and Attribution: Clear agreements regarding professional contributor credit and attribution requirements
Ownership Transfer: Ownership rights transfer completed only upon full payment and written agreement execution
Revision Rights: Specified revision rounds and modification rights included in professional service packages

Quality Assurance Standards:

Professional Standards: All editorial services delivered according to professional memoir writing and editing industry standards
Client Satisfaction: Services backed by client satisfaction guarantees and quality assurance processes
Revision Procedures: Clear procedures for requesting revisions, modifications, and quality improvements
Dispute Resolution: Professional processes for resolving editorial disagreements and quality concerns
Final Delivery: Comprehensive quality review before final service delivery and client approval

User Representations, Warranties, and Legal Compliance

Comprehensive User Warranties: By submitting content to Australian Memoirs™, you represent, warrant, and covenant:

Ownership and Authorization Warranties:

Legal Ownership: You are the original creator and copyright owner of all submitted content, or have legal authorization to submit content
Family Consent: You have obtained appropriate consent from family members included in memoir content and stories
Third-Party Rights: All submitted content respects and does not infringe intellectual property rights, privacy rights, or other legal rights of third parties
Authorization to Share: You have legal authority to share family stories, photographs, and personal information included in submissions
Cultural Respect: Content submission respects cultural traditions, indigenous rights, and community sensitivities

Content Quality and Legal Compliance:

Accuracy Responsibility: You are responsible for the accuracy, completeness, and appropriateness of all submitted content
Legal Compliance: All content complies with applicable Australian and international laws, regulations, and legal requirements
No Harmful Content: Content does not include defamatory, libelous, threatening, harassing, or otherwise harmful material
Privacy Compliance: Content submission complies with privacy laws and respects individual privacy rights
Content Standards: All content meets reasonable quality and appropriateness standards for memoir writing and family sharing

Prohibited Content Categories: You warrant that submitted content does not include:

Illegal Material: Content that violates any applicable laws, regulations, or legal requirements
Infringing Content: Material that infringes copyrights, trademarks, patents, or other intellectual property rights
Defamatory Content: False statements that damage reputation of individuals, businesses, or organizations
Harmful Content: Material promoting violence, hatred, discrimination, or harm against individuals or groups
Privacy Violations: Unauthorized sharing of personal information or violation of individual privacy rights
Adult Content: Sexually explicit material, pornography, or content inappropriate for general family audiences
Fraudulent Material: False, misleading, or deceptive information intended to mislead or defraud others

Indemnification and Risk Allocation

Comprehensive Indemnification Framework: You agree to indemnify, defend, and hold harmless New Quiet Empire Pty Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

Content-Related Claims:

Copyright Infringement: Claims alleging infringement of third-party intellectual property rights through your content submissions
Privacy Violations: Claims related to unauthorized use of personal information or violation of individual privacy rights
Defamation Claims: Legal actions alleging defamatory statements or harmful content in your memoir submissions
Family Disputes: Conflicts arising from family members regarding inclusion in memoir content or story sharing
Cultural Appropriation: Claims related to inappropriate use of cultural stories, traditions, or heritage content

Legal and Regulatory Violations:

Law Violations: Legal consequences arising from content that violates applicable laws or regulations
Regulatory Compliance: Penalties or sanctions related to content that fails to meet regulatory requirements
Professional Standards: Claims arising from content that violates professional memoir writing or publishing standards
Contract Disputes: Legal disputes related to content sharing agreements or authorization issues
Third-Party Claims: Any claims by third parties related to your content submissions or memoir creation activities

Service Usage Claims:

Platform Misuse: Claims arising from inappropriate use of platform features or violation of service terms
Professional Service Disputes: Legal issues related to professional memoir writing or editing service disagreements
Payment Disputes: Claims related to service payments, billing issues, or financial disagreements
Technical Issues: Problems arising from content submission technical issues or platform functionality limitations
Data Security: Issues related to content security, data breaches, or unauthorized access to submitted materials

Content Removal, Retention, and Deletion Procedures

User-Initiated Content Management: Users maintain comprehensive control over their submitted content through various management options:

Content Deletion Rights:

Complete Removal: Right to request complete deletion of all submitted content from Australian Memoirs™ systems
Selective Deletion: Ability to delete specific content items, chapters, or media files while retaining other materials
Service-Specific Removal: Option to remove content from specific services while maintaining access for other platform features
Family Collaboration Removal: Rights to remove content from shared family projects while preserving personal copies
Export Before Deletion: Opportunity to export and download all content before requesting deletion

Content Retention Policies:

Active Account Retention: Content retained for active accounts according to user preferences and service requirements
Inactive Account Management: Content for inactive accounts retained for 12 months before deletion consideration
Legal Retention Requirements: Some content may be retained longer for legal compliance, tax obligations, or regulatory requirements
Backup System Removal: Deleted content removed from all backup systems within 90 days of deletion request
Professional Service Retention: Content involved in professional services may be retained according to specific service agreements

Emergency Content Protection:

Account Security Issues: Temporary content protection during account security investigations or dispute resolution
Technical Recovery: Content preservation during technical issues, platform maintenance, or system upgrades
Legal Proceedings: Content retention may be required during legal proceedings, investigations, or regulatory inquiries
Family Disputes: Content protection during family disputes or disagreements about memoir content sharing
Professional Service Completion: Content retention until completion of professional services and final client approval

Deletion Process and Procedures:

Request Method: Content deletion requests submitted through secure account settings or customer support channels
Identity Verification: User identity verification required for all content deletion requests for security purposes
Processing Timeline: Content deletion requests processed within 14 days of verification and approval
Confirmation Provided: Written confirmation provided for all completed content deletion requests
Irreversible Process: Content deletion is permanent and irreversible once processing is completed

Platform Termination and Content Access Rights

Service Termination Scenarios: Content access and retention rights during various service termination scenarios:

User-Initiated Termination:

Voluntary Cancellation: Users may terminate services at any time with appropriate notice and content export opportunities
Account Closure: Complete account closure with content deletion or export options according to user preferences
Service Downgrade: Ability to downgrade services while maintaining core content access and basic platform functionality
Temporary Suspension: Option for temporary service suspension with content preservation and reactivation rights
Migration Rights: Rights to export content for migration to alternative platforms or local storage systems

Company-Initiated Termination:

Terms Violation: Service termination for material breach of terms with reasonable notice and content export opportunity
Payment Default: Service suspension for non-payment with content preservation during grace period and payment resolution
Legal Compliance: Service termination required by law enforcement, court orders, or regulatory requirements
Platform Changes: Service modifications or discontinuation with advance notice and content export assistance
Security Violations: Immediate termination for security threats with content preservation subject to security requirements

Post-Termination Content Rights:

Export Opportunities: Reasonable time period provided for content export before final account closure
Content Ownership: User content ownership rights preserved regardless of service termination circumstances
Family Access: Arrangements for continued family member access to collaborative memoir projects where appropriate
Professional Service Completion: Rights to complete ongoing professional services or receive partial deliverables
Legal Obligations: Company obligations to preserve content during legal proceedings or regulatory requirements

Content Recovery and Restoration:

Accidental Deletion: Limited content recovery options for accidental deletions within specified timeframes
Account Reactivation: Content restoration available for account reactivation within reasonable timeframes
Technical Recovery: Content restoration following technical issues, system failures, or platform problems
Dispute Resolution: Content restoration pending resolution of disputes or disagreements about termination
Emergency Access: Emergency content access procedures for urgent family or legal requirements

Governing Law and Dispute Resolution Framework

Legal Jurisdiction and Applicable Law: This Agreement is governed by the laws of Queensland, Australia, with specific considerations for international users:

Australian Legal Framework:

Queensland Law: Agreement interpretation and enforcement under Queensland state law and Australian federal law
Consumer Protection: Full preservation of rights under Australian Consumer Law and consumer protection legislation
Intellectual Property: Copyright and intellectual property rights protected under Australian intellectual property law
Privacy Regulation: Data protection and privacy rights governed by Privacy Act 1988 (Cth) and applicable privacy regulations
Commercial Law: Commercial aspects governed by Australian commercial law and fair trading legislation

International User Considerations:

Local Law Rights: International users may be entitled to additional protections under local consumer protection laws
Cross-Border Disputes: International disputes subject to Australian jurisdiction with recognition of applicable local law protections
Data Protection Rights: International users entitled to data protection rights under applicable international privacy regulations
Enforcement Mechanisms: Agreement enforcement through Australian courts with recognition of international legal assistance treaties
Alternative Dispute Resolution: International arbitration and mediation options available for complex cross-border disputes

Dispute Resolution Process: Internal Resolution Procedures:

Direct Communication: Encouraged direct communication between users and company for prompt issue resolution
Customer Support Resolution: Comprehensive customer support process for addressing content-related concerns and disputes
Senior Management Review: Escalation to senior management for complex disputes or unresolved customer service issues
Professional Mediation: Option for professional mediation services for disputes involving significant content or financial issues
Legal Consultation: Access to legal consultation and advice for complex intellectual property or content ownership disputes

Formal Legal Proceedings:

Queensland Courts: Exclusive jurisdiction of Queensland courts for legal proceedings related to this Agreement
Venue Selection: Legal proceedings conducted in Brisbane, Queensland unless alternative venue agreed by all parties
Legal Costs: Each party responsible for own legal costs unless court orders otherwise based on case merits
Appeals Process: Standard appeals process available through Queensland court system for disputed decisions
Enforcement Rights: Full enforcement rights available through Australian court system and international legal assistance treaties

Agreement Updates and Communication Framework

Amendment Process and User Notification: This Agreement may be updated to reflect changes in services, legal requirements, or industry best practices:

Update Triggers and Justifications:

Service Evolution: New features, platform capabilities, or service offerings requiring updated content handling terms
Legal Compliance: Changes in Australian or international law affecting content submission, intellectual property, or privacy rights
Technology Integration: New AI technologies, platform capabilities, or third-party service integrations affecting content processing
User Feedback: Improvements based on user feedback, questions, clarification requests, or dispute resolution experiences
Industry Standards: Updates to align with evolving industry best practices and professional memoir writing standards

Comprehensive Notification Process:

Advance Notice: 30-day advance notice for material changes affecting user rights, content ownership, or service terms
Multiple Communication Channels: Notification through email, website posting, platform alerts, and customer account dashboard
Change Highlighting: Clear identification of specific changes, their impact, and rationale for modifications
Feedback Opportunity: User feedback period allowing questions, concerns, and suggestions regarding proposed changes
Implementation Timeline: Clear timeline for change implementation with adequate user preparation time

User Response Options:

Continued Use Acceptance: Continued content submission and service use after notice period constitutes acceptance of updated terms
Objection and Termination: Users who object to material changes may terminate services and export content without penalty
Grandfathering Requests: Consideration of grandfathering arrangements for users significantly affected by major changes
Alternative Arrangements: Discussion of alternative arrangements for users with special circumstances or requirements
Legal Consultation: Encouragement for users to seek independent legal advice regarding significant changes affecting their rights

Version Control and Documentation:

Version Dating: All agreement versions clearly dated, numbered, and archived for reference and comparison
Change Documentation: Detailed documentation of all changes, their effective dates, and justification for modifications
Historical Access: Previous agreement versions available upon request for user reference and legal purposes
Legal Continuity: Existing content submissions governed by agreement terms in effect at time of submission
Transition Management: Clear procedures for managing transition between agreement versions and user obligations

Contact Information and Support Framework

Comprehensive Contact Information: For all matters related to content submission, intellectual property, privacy, or this Agreement:

Content-Specific Support Channels:

Content Questions: content-support@australianmemoirs.com.au for content submission questions and technical issues
Intellectual Property: ip-rights@australianmemoirs.com.au for copyright, ownership, and intellectual property matters
Privacy Concerns: privacy@australianmemoirs.com.au for content privacy, confidentiality, and data protection issues
Professional Services: professional-services@australianmemoirs.com.au for professional memoir writing and editing service content
Legal Matters: legal@australianmemoirs.com.au for agreement interpretation, disputes, and legal compliance questions

General Support Information:

Customer Support: support@australianmemoirs.com.au for general service questions and account management
Technical Issues: technical-support@australianmemoirs.com.au for platform technical problems and content access issues
Emergency Support: Available through general customer service for urgent content access or security concerns

Business Information: New Quiet Empire Pty Ltd ABN: [Insert ABN] Postal Address: PO Box 387, Morayfield, QLD 4506, Australia

Support Standards and Response Commitments:

Response Timeline: Content-related inquiries responded to within 4 hours during business hours
Resolution Commitment: Content issues resolved within 2 business days where technically possible
Escalation Process: Clear escalation procedures for complex content disputes or technical issues
Follow-Up Assurance: Confirmation that all content concerns are resolved to user satisfaction
Continuous Improvement: Regular review and enhancement of content support processes and user experience

Final Agreement Acknowledgment and Legal Effect

Binding Agreement Formation: By submitting any content to Australian Memoirs™ through any platform feature, service, or communication channel, you acknowledge that you have read, understood, and agree to be bound by this comprehensive User Content Submission Agreement.

Legal Integration and Framework: This Agreement operates in conjunction with our Terms of Service, Privacy Policy, Payment Terms, and all other applicable policies to create a complete legal framework governing content submission and user-company relationships.

User Rights and Protections: This Agreement is designed to protect both user rights to their precious memoir content and family memories while enabling Australian Memoirs™ to provide exceptional platform services and professional memoir creation assistance.

Professional Commitment: Australian Memoirs™ is committed to treating user content with the highest level of respect, professionalism, and legal protection, recognizing that memoir content represents precious family memories, personal heritage, and irreplaceable life stories.

Last Updated: 2 July 2025
Document Version: 1.1
Next Review Date: January 2026
Legal Jurisdiction: Queensland, Australia

Important Notice: This Agreement governs some of your most precious and irreplaceable content – your family memories, personal stories, and life experiences. If you have questions about your rights or obligations under this Agreement, we recommend consulting with qualified legal counsel familiar with Australian intellectual property and privacy law.