Accessibility Statement

Accessibility Statement – Australian Memoirs™

Last updated: July 1, 2025

Australian Memoirs™, operated by New Quiet Empire Pty Ltd, is committed to ensuring digital accessibility for people with disabilities in accordance with the Disability Discrimination Act 1992 (Cth), the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, and related Australian accessibility legislation. We actively work to ensure our memoir writing platform, website, mobile applications, and all digital content are inclusive, usable, and barrier-free for all users.

Our Accessibility Commitment

We are dedicated to providing an online experience that is accessible to the broadest possible audience, regardless of technology, ability, or assistive device used. This commitment extends across our entire digital ecosystem including:

  • Primary website and marketing pages
  • User registration and login systems
  • Subscription dashboard and account management
  • Writing interface and memoir creation tools
  • AI writing assistant features
  • Media upload and organization systems
  • Payment and billing interfaces
  • Customer support platforms
  • Mobile applications and responsive designs
  • PDF exports and document generation

We strive to exceed WCAG 2.1 Level AA standards and continuously improve our accessibility features based on user feedback and technological advances.

Standards and Legal Compliance

Our website, software platform, and digital services are designed to conform with:

  • Disability Discrimination Act 1992 (Cth) – Australian federal anti-discrimination legislation
  • Australian Human Rights Commission guidelines on website accessibility and digital inclusion
  • WCAG 2.1 Level AA standards as outlined by the World Wide Web Consortium (W3C)
  • EN 301 549 European Accessibility Standard for digital services
  • Section 508 Standards (US) for federal accessibility compliance
  • ISO 14289-1 for accessible PDF document creation

Accessibility Features Implemented

We have incorporated the following accessibility features throughout our platform:

Visual and Design Accessibility:

  • High contrast color schemes with minimum 4.5:1 contrast ratios for normal text and 3:1 for large text
  • Scalable fonts supporting zoom up to 200% without horizontal scrolling
  • Clear visual focus indicators for all interactive elements
  • Alternative color coding with patterns and symbols for color-blind users
  • Consistent navigation and layout structure across all pages
  • Customizable interface themes including high contrast and dark mode options

Navigation and Interaction:

  • Complete keyboard navigation support for all functionality
  • Logical tab order and skip navigation links
  • Clear heading structure (H1-H6) for screen reader navigation
  • Breadcrumb navigation and consistent menu structures
  • Search functionality with predictive text and error correction
  • Timeout warnings and extensions for time-limited content

Content and Media:

  • Comprehensive alternative text (alt text) for all meaningful images, charts, and graphics
  • Captions and transcripts for audio and video content
  • Audio descriptions for complex visual content where applicable
  • Text alternatives for non-text content including icons and buttons
  • Structured markup using semantic HTML elements
  • Plain language principles with readability optimization

Technical Accessibility:

  • Properly labeled form fields with clear instructions and error messages
  • ARIA (Accessible Rich Internet Applications) labels and landmarks
  • Screen reader compatible rich text editing features
  • Voice-to-text dictation with error correction capabilities
  • Keyboard shortcuts for frequently used functions
  • Responsive design supporting various device orientations and sizes

SaaS Platform Specific Features:

  • Accessible data tables with proper headers and navigation
  • Progress indicators and status updates announced to screen readers
  • Accessible file upload interfaces with drag-and-drop alternatives
  • Error handling with clear, actionable error messages
  • Auto-save notifications and version control accessibility
  • Accessible export options for memoir content in multiple formats

Assistive Technology Compatibility

Our platform is designed to work seamlessly with current versions of major assistive technologies:

Screen Readers:

  • JAWS (Job Access With Speech) – Windows
  • NVDA (NonVisual Desktop Access) – Windows
  • VoiceOver – macOS and iOS
  • TalkBack – Android
  • Dragon NaturallySpeaking – Voice recognition software

Browser Compatibility:

  • Google Chrome (including Chrome OS)
  • Mozilla Firefox
  • Safari (macOS and iOS)
  • Microsoft Edge
  • Internet Explorer 11 (legacy support)

Mobile Accessibility:

  • iOS accessibility features (VoiceOver, Switch Control, Voice Control)
  • Android accessibility features (TalkBack, Select to Speak, Live Caption)
  • Magnification and zoom compatibility
  • High contrast and color inversion support

Known Limitations and Ongoing Work

Despite our commitment to accessibility, some areas may not yet fully conform to the highest accessibility standards. We are actively working to address the following known limitations:

Current Limitations:

  • Some third-party embedded widgets and integrations may have accessibility gaps
  • Legacy PDF documents uploaded by users may lack proper accessibility markup
  • Beta features in development may have temporary accessibility limitations
  • Complex data visualizations in analytics dashboards may require alternative formats
  • Some imported content from external sources may need accessibility remediation

In Development:

  • Enhanced voice navigation and control features
  • Improved audio description capabilities for visual memoir elements
  • Advanced keyboard navigation shortcuts for power users
  • Better integration with emerging assistive technologies
  • Real-time collaboration features with accessibility considerations

Planned Improvements:

  • AI-powered image description generation for user uploads
  • Enhanced screen reader support for complex memoir editing features
  • Improved mobile accessibility for memoir creation workflows
  • Better accessibility testing automation and monitoring
  • User-customizable accessibility preference profiles

Testing and Validation

We regularly validate our accessibility implementation through:

  • Automated Testing: Daily accessibility scans using industry-standard tools
  • Manual Testing: Comprehensive manual testing with assistive technologies
  • User Testing: Regular feedback sessions with users who rely on assistive technologies
  • Expert Reviews: Third-party accessibility audits and consultations
  • Code Reviews: Accessibility considerations integrated into our development process

Feedback and Support

We actively welcome your feedback on the accessibility of Australian Memoirs™. Your input helps us identify barriers and improve our services for all users.

Reporting Accessibility Issues: If you experience any difficulty accessing content, encounter barriers to using our services, or would like to request specific accessibility accommodations, please contact us using the following methods:

Primary Contact: Email: accessibility@australianmemoirs.com.au General Contact: enquiries@australianmemoirs.com.au Phone: Contact via email for phone support arrangements Postal: PO Box 387, Morayfield, QLD 4506, Australia

When Reporting Issues: Please include the following information to help us address your concern effectively:

  • Description of the accessibility barrier or issue encountered
  • The page or feature where the problem occurred
  • Your operating system and browser version
  • Any assistive technology you are using
  • Screenshots or error messages (if applicable)

Response Commitment:

  • Initial Response: Within 2 business days
  • Issue Resolution: Target resolution within 5-10 business days depending on complexity
  • Alternative Access: Immediate alternative access methods provided where possible
  • Follow-up: Confirmation that the issue has been resolved to your satisfaction

Reasonable Accommodations

We are committed to providing reasonable accommodations to ensure equal access to our services. Available accommodations may include:

  • Alternative format content (large print, audio, electronic text)
  • Extended time limits for time-sensitive processes
  • Alternative communication methods for customer support
  • Customized user interface configurations
  • Assisted content creation services
  • Alternative payment and billing arrangements

Training and Awareness

Our commitment to accessibility extends throughout our organization:

  • Staff Training: Regular accessibility awareness training for all employees
  • Development Training: Specialized accessibility training for our technical team
  • Customer Support: Accessibility-focused customer service training
  • Content Creation: Guidelines for creating accessible content and documentation
  • Third-Party Vendors: Accessibility requirements included in vendor contracts

Ongoing Accessibility Commitment

Accessibility is an ongoing process integrated into our business operations:

Regular Review Process:

  • Monthly: Accessibility feature updates and bug fixes
  • Quarterly: Comprehensive accessibility audits and user testing
  • Annually: Third-party accessibility assessment and compliance review
  • Ongoing: User feedback integration and continuous improvement

Development Integration:

  • Accessibility considerations included in all new feature development
  • Accessibility testing integrated into our quality assurance process
  • Regular updates to maintain compatibility with new assistive technologies
  • Proactive monitoring of accessibility standards and best practices

Compliance Monitoring

We maintain compliance through:

  • Internal Monitoring: Regular accessibility compliance checks and reporting
  • User Feedback Tracking: Systematic collection and analysis of accessibility feedback
  • Legal Updates: Monitoring of changes to accessibility laws and standards
  • Best Practice Research: Staying current with accessibility innovations and techniques

Third-Party Content and Services

While we strive to ensure all aspects of our platform are accessible, some third-party integrations may present accessibility challenges:

External Services:

  • Stripe payment processing – governed by Stripe’s accessibility policies
  • Google Analytics – data collection with privacy and accessibility considerations
  • Third-party authentication services – accessibility varies by provider

User-Generated Content:

  • Content uploaded by users may not meet accessibility standards
  • We provide guidance and tools to help users create accessible content
  • Alternative formats available upon request for inaccessible user content

Accessibility Resources and Support

We provide resources to help users maximize accessibility:

User Guides:

  • Step-by-step accessibility feature tutorials
  • Best practices for creating accessible memoir content
  • Assistive technology optimization guides
  • Keyboard navigation reference materials

Community Support:

  • User forums with accessibility discussion areas
  • Peer support networks for users with similar accessibility needs
  • Regular webinars on accessibility features and updates

Legal Information

This accessibility statement is designed to comply with applicable accessibility laws and regulations. If you believe that content on our website or platform does not comply with accessibility standards, you may:

  1. Contact us directly using the information provided above
  2. File a complaint with the Australian Human Rights Commission
  3. Seek legal advice regarding your rights under the Disability Discrimination Act 1992

Australian Human Rights Commission: Phone: 1300 656 419 Email: infoservice@humanrights.gov.au Website: www.humanrights.gov.au

Updates to This Statement

We review and update this accessibility statement regularly to reflect:

  • Changes to our platform and services
  • New accessibility features and improvements
  • Updates to accessibility standards and regulations
  • User feedback and accessibility testing results

Notification of Updates:

  • Major updates will be announced via email to registered users
  • Significant changes will be highlighted on our website
  • Version history available upon request
  • Regular accessibility newsletter with updates and tips

Contact Information Summary

Accessibility Team: Email: accessibility@australianmemoirs.com.au

General Support: Email: enquiries@australianmemoirs.com.au Phone: Contact via email for support arrangements

Postal Address: Australian Memoirs™ PO Box 387 Morayfield, QLD 4506 Australia

By using our services, you acknowledge our commitment to accessibility and agree that we will work together to ensure your needs are met. We appreciate your patience as we continue to enhance the accessibility of our platform for all users.

Last reviewed: 2 July 2025 Next scheduled review: January 2026

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